It runs inside the tools you already use. Aureon picks the one leak worth fixing first, drafts each message in plain English, waits for your go-ahead before anything reaches a client, and keeps a record so you can see what changed. This page is the whole system — no mystery left.
Work moves clockwise around one ring, and everything client-facing stops at the same node until a person says send.
Email, Slack, Telegram, forms, calls, calendars, CRM, and booking tools feed a single stream.
Everything becomes a prioritized work queue instead of competing inboxes.
Owner decisions, approvals, and next steps stay visible — nothing lives in someone’s head.
Summaries, drafts, reminders, research, reports, and recommendations — prepared, never fired.
Your team decides what gets sent. Approve, edit, or hold — every decision logged.
Queue approved messages, update documents, report, and escalate what needs a person.
Six lanes, twelve checks. This is the full instrument — published, so you can run it on your own business before you ever send us a URL.
How long a new inquiry waits for its first human-quality response. Evidence: the promise your site makes vs. what a test inquiry experiences.
Fix lane: drafted-reply queue, owner-approved.Evening and weekend requests answered like it’s Tuesday 10am — later, colder, or never. Evidence: form/booking behavior outside business hours.
Fix lane: capture + next-morning draft queue.The appointment died; nobody circled back to revive it. Evidence: no visible rebooking promise or path after a miss.
Fix lane: same-week rebooking drafts.A cancel ends the relationship instead of rescheduling it. Evidence: cancellation flow ends in a dead end.
Fix lane: reschedule-first cancellation handling.Leads that went cold in the inbox or CRM and were never re-approached. Evidence: intake paths with no visible follow-up commitment.
Fix lane: ranked reactivation queue, owner-approved.Past clients who would return — if anyone asked. Evidence: no win-back motion anywhere in the public surface.
Fix lane: win-back drafts with reasoning attached.Packages and memberships lapsing without a conversation. Evidence: renewal moments with no owner visibility.
Fix lane: renewal-window draft queue.The visit ends; the next visit is never asked for. Evidence: no rebooking prompt in the visible flow.
Fix lane: post-visit rebooking drafts.Happy clients, no ask, competitors compounding. Evidence: review velocity vs. visible volume.
Fix lane: owner-approved review asks.Referrals treated as luck instead of a step. Evidence: no referral moment in the client journey.
Fix lane: referral asks at proof moments.Between people and systems, nobody owns the follow-up. Evidence: multiple intake channels with no single queue.
Fix lane: one governed work queue.No view of what’s waiting for a reply right now. Evidence: the owner can’t answer “what’s unanswered?” today.
Fix lane: the console — everything waiting, logged, approvable.Four steps sit between your URL and the read in your inbox. Here is each one, and what it hands you.
We inspect your website for what is visible: offers, buyer path, contact points, booking flow, lead sources, and follow-up signals.
You getVerified site observations — what a customer actually experiences.
We separate verified observations from assumptions, then score the highest-value bottleneck and the safest first recovery sprint.
You getThe likely revenue leak, labeled fact vs. assumption.
We specify the first governed recovery sprint: leak hypothesis, work queue, approvals, tools, records, and proof metrics.
You getThe best first recovery sprint — scoped before any build.
You leave with the simplest 14-day sprint plan, what proof to collect, and what should be tested first.
You getA 14-day plan you could run with or without us.
Sample stamps — the order is the process; the clock is illustrative. The read itself lands within one business day.
If a sprint gets approved, the system shows up as things you can open and read. Each one exists so a specific question stops needing a meeting.
One queue holds every inquiry, missed call, no-show, and lapsed client — each with a drafted reply and its context already attached. The only work left when you open it is the decision: approve, edit, or hold.
A short note at the start of the day: what came in, what’s still unanswered, and which sends want your approval before they happen. Nothing in it has gone out yet — that’s the point.
Every draft, edit, approval, hold, and send, timestamped in one place. When you ask what actually went out last week, this file answers — nobody reconstructs it from memory.
One page at the end of each week: work handled, approvals waiting, appointments booked, open loops closed — and where follow-up still breaks. Every number in it is pulled from your own systems, or it isn’t in the page.
Three working rules and four refusals — the terms the engagement actually runs under, published before you ever pay for anything.
A sprint tests a single lane from the taxonomy above. Focus is what makes the proof readable — if everything changes at once, nothing is measurable.
Leaks discovered mid-sprint are logged and ranked, not folded in. The sprint you approved is the sprint that runs.
Drafts, edits, approvals, holds, sends — each carries a timestamp. The record is part of the deliverable, not a favor.
A structured look at where inquiries, no-shows, stale leads, slow follow-up, and owner visibility break down — ending in one prioritized leak and a recommended 14-day, owner-approved recovery sprint to test it.
The first leak read is free — it costs you a URL and an email. If you want the full audit and a recovery sprint after that, we scope and quote it on a short call, with the deliverables and proof metrics defined before any build starts.
One leak lane gets a governed work queue: intake captured, follow-up drafted, every client-facing message held for owner approval, every action logged. At the end you see replies, bookings, recovered opportunities, and a documented record of what changed — proof first, automation second.
No. The system sits alongside the tools you already run and organizes the follow-up around them. Nothing gets ripped out for a test.
No. Nothing client-facing sends without a person approving it. Drafts are prepared; your team approves, edits, or holds. Every decision stays logged with a timestamp.
Yes — Aureon is based in Grand Rapids and works with West Michigan service businesses first, with remote engagements available nationwide.
Only your email and website URL are required — the reply is the read itself, not a pitch.